Terms and Conditions 2024​​

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1. Company means Sam Hurt (Sam) which is the trading name.

2. Client means any person who purchases goods and services from Sam.

3. Goods/Services mean the articles specified in the quotation.

4. Quotation/Estimate means a statement of work, or other similar documents describing the goods and services to be provided by Sam.

5. Terms and Conditions means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by Sam.

6. Validity. All quotations are valid for one calendar month from the date of issue, subject to fluctuations in the prices of materials. Prices cannot be guaranteed after this date.

7. Cancellation policy: (a)Sam requires 21 days notice to cancel work and return the deposit fee; (b)Sam reserves the right to charge for the quoted cost of my time if I am unable to secure other work and you cancel within 21 days; (c)If Sam can secure other work, he reserves the right to retain the deposit fee for administration costs and charge for any hours lost due to cancellation.

8. Communication. As a Contractor, Sam always aims to keep you informed and up to date with any changes to the working agreement. He asks that the Client will commit to doing the same.

9. Invoices and quotes. Sam provides invoices to all Clients and a detailed quote with time and materials laid out before confirmation of the work. If the nature of the work changes due to unforeseen circumstances or, if via the process of carrying out the work more time is required to complete the job, this will be addressed verbally or via email during the course of the work.

10.Covid. Sam asks that you make him aware of anyone experiencing Covid symptoms within your household. As a contractor if Sam has Covid or similar symptoms a lateral flow test will be done and the Client will be informed of the result.

11.Changes of dates. If for any unforeseen circumstance, such as illness, Sam is unable to undertake the work on the agreed date, he will carry out the work as soon as possible. He asks that you give him 21 days notice if you would like to change dates. 1

12.Delaying work. If the Client needs to postpone the agreed work due to unforeseen circumstances, the next available date will be given.

13.Payment Terms. Unless otherwise agreed, 15% of labour costs to be paid as a deposit on confirmation of booking. The balance is to be paid within 48 hrs of the invoice date. The costs of all materials is requested prior to the start of any job. For larger contracts of more than a week, a deposit and payment terms are agreed on an individual basis.

14.Disputes. In the event there is a dispute with the invoice or work carried out, any disputes should be raised in writing within 5 days of invoice date. Should Sam not receive written notification of a dispute within this time period, payment is due within the agreed terms.

15.Variations and Extras. Any unforeseen work or variations will be agreed before commencement to a fixed quotation where possible.

16.Co-Operation: (a)The Client will co-operate with Sam and provide him with any information reasonably required to carry out the works in a timely fashion; (b)The Client will be responsible for the provision of reasonable access to water, and toilet facilities at their cost; (c) The Client will make available reasonable secure storage space for the duration of the works for tool storage; (d)Responsibility for all works carried out and/or materials delivered to site shall be at the Client’s risk from delivery.

17.Clerical Error. Any typographical, clerical or other error in quotation, invoices or other documentation issued by Sam will be subject to correction without any liability.

18.Gas and Electrical Equipment/Appliances. Owing to insurance restrictions Sam cannot fit, adjust or attend to any electrical, gas or plumbing equipment. 19.Damage. Whilst all due care and diligence will be taken, Sam cannot be held responsible for any cracking or damage that may occur by movement or vibration during the course of the works.

20.Dust/Dirt. Whilst all due care and diligence will be taken, Sam cannot be held responsible for any dust/dirt that may be caused during the period of work. In addition he cannot be held responsible for any damage caused to personal items left within the work area. These should be relocated or covered before arrival on site.

22. By agreeing to my terms and conditions, as the client you grant me permission to use client photos of their property for internet purposes.  The intended use of the photos are limited to  marketing, website and social media. If you do not agree please inform me when agreeing to the terms and conditions for work. 

21.Force Majeure: neither party shall be liable for any default due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or other event beyond the reasonable control of either party.

22. Law: This contract is subject to the law of England and Wales.

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My 2025/6  Terms and Conditions are in the process of being reviewed and will be updated shortly.

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Privacy Notice 2024 

 

This privacy notice tells you what to expect me to do with your personal information.

• Contact details

• What information I collect, use, and why

• Lawful bases and data protection rights

• Where I get personal information from

• How long I keep information

• How to complain

 

Contact details

Telephone: 07866483950

Email: samjhurt@googlemail.com

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What information I collect, use, and why

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I collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Website user information

I collect or use the following personal information for the operation of client or customer contracts:

• Names and contact details

• Addresses

I collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

I collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address​

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Lawful bases and data protection rights

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Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis I rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for.

• Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

• Your right to erasure- You have the right to ask us to delete your personal information.

• Your right to restriction of processing- You have the right to ask us to limit how I can use your personal information.

• Your right to object to processing- You have the right to object to the processing of your personal data.

• Your right to data portability- You have the right to ask that I transfer the personal information you gave us to another organisation, or to you.

• Your right to withdraw consent– When I use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, I must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

My lawful bases for the collection and use of your data

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My lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where I get personal information from

• Directly from you

How long I keep information

• I keep personal information for up to one year, this includes name address and email address.

 

How to complain

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If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.

If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.

The ICO’s address

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: June 2024

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I am GDPR compliant and your data is important to me. My Privacy Notice will be updated June 2025

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