Sam Hurt Property Maintenance Privacy Policy
Last updated: 13th November 2026 17.00
Copyright 2026 (Sam Hurt). All rights reserved.

This Privacy Notice explains how I, Sam Hurt (trading as Sam Hurt Property Maintenance), collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

 

1. Contact Details

If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact me:

Business Name: Sam Hurt Property Maintenance

Telephone: 07866 483950

Email: samjhurt@googlemail.com

 

2. What Information I Collect and Why

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I collect and use personal information such as your name, address, telephone number, email address, and basic website usage data for the following purposes:

• Providing Quotes and Carrying Out Work: To prepare estimates, communicate with you about your booking, attend your property, and complete agreed maintenance work.

• Account and Contract Administration: To issue invoices, process deposits and final payments, and maintain financial records.

• Queries, Complaints, and Claims: To respond to your enquiries, resolve snagging issues, or handle any insurance or legal claims.

• Service Updates and Marketing: To send you occasional updates about my services (only where you have agreed to receive them or are an existing client).

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3. Where I Get Your Information From

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I collect all personal information directly from you when you contact me by phone, email, text message, or through my website, or when I visit your property to provide a quotation.

 

4. Lawful Bases for Using Your Data

 

Under UK data protection law, I must have a valid "lawful basis" to collect and use your personal data. Depending on how I interact with you, I rely on the following lawful bases:Contract: I process your name, contact details, and address because it is necessary to provide you with a quote and fulfil our maintenance agreement. (All data protection rights apply except the right to object).Legal Obligation: I am legally required to keep certain financial and transaction records (such as invoices) for tax and accounting purposes with HMRC.Legitimate Interests: I process your details where necessary to handle customer service queries, resolve complaints, defend legal claims, or improve my website and services, provided this does not override your privacy rights.Consent: Where I send you promotional updates or use photographs of completed work at your property for marketing (as outlined in my Terms and Conditions), I rely on your consent. You have the right to withdraw this consent at any time.

 

5. How Long I Keep Your Information

 

I only keep your personal information for as long as necessary to fulfil the purposes I collected it for:Enquiries and Quotes (No Work Undertaken): Kept for up to 2 years in case you decide to proceed with the work at a later date.Completed Work and Invoices: Under UK tax law (HMRC regulations), I am required to retain client invoices, payment records, and associated contact details for up to 6 years after the end of the financial year in which the work was completed.

 

6. Your Data Protection Rights

 

Under UK GDPR, you have the following rights regarding your personal information:Right of Access: You can ask for copies of the personal information I hold about you.Right to Rectification: You can ask me to correct any information you think is inaccurate or complete information you think is incomplete.Right to Erasure: You can ask me to delete your personal information in certain circumstances (subject to legal tax retention rules).Right to Restriction of Processing: You can ask me to limit how I use your personal information in certain circumstances.Right to Object: You can object to me processing your personal data where I rely on legitimate interests or use it for direct marketing.Right to Data Portability: You can ask that I transfer the personal information you gave me to another organisation, or directly to you.Right to Withdraw Consent: Where I rely on your consent, you may withdraw it at any time by contacting me.If you make a request, I must respond without undue delay and within one calendar month. There is usually no fee for making a request.

 

7. How to Complain

 

If you have any concerns about how I handle your personal data, please contact me first using the details at the top of this notice so I can resolve the issue.

 

If you remain unhappy with my response, you have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO):Address:

 

Information Commissioner’s Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

Helpline: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint​​​